Terms of Service

Last updated: May 27, 2026

1. Acceptance of Terms

By using the Memura application ("the App"), you accept these Terms of Service and the Privacy Policy. If you do not accept these terms, you may not use the App.

The App is developed and operated by Matteo Palmieri ("the Provider").

2. Description of the Service

Memura is a mobile application that lets you capture, organize and search personal memories using artificial intelligence. The service includes:

• Creation and management of memories in text form (with optional voice input, transcribed on-device; audio is never retained)
• AI processing for entity extraction, categorization and semantic search
• Encrypted synchronization to the user's personal cloud: Google Drive for those who sign in with Google, CloudKit Private Database (iCloud) for those who sign in with Apple on iOS
• A conversational interface to query your memories
• Optional integrations with Google Calendar, Apple Calendar, Reminders, Contacts and the device's Photos

3. Access Requirements

To use the App you must:

• Be at least 13 years old (or the age of majority required in your country)
• Have an authentication method among: an active Google account (Google Sign-In, available on iOS and Android) or an Apple ID (Sign in with Apple, available on iOS)
• Have an internet connection for AI features and cloud synchronization

You are responsible for the security of the account used for authentication.

4. Service Pricing

In the current version, Memura is available free of charge with no functional limits. The Provider reserves the right to introduce paid plans for advanced features in the future, with prior notice and without retroactively altering the rights acquired over existing content.

5. Ownership of Data and Content

You are and remain the sole owner of all the memories and content you enter into the App. The Provider claims no rights over your personal data. Your memories are stored encrypted in your personal cloud (Google Drive or CloudKit) and are never accessible to the Provider.

You grant the Provider a limited, non-exclusive and revocable license for the sole purpose of delivering the service (e.g. processing through AI APIs at the moment a memory is created).

6. Acceptable Use

You agree not to use the App to:

• Store illegal, defamatory, offensive content or content that violates third-party rights
• Attempt to access, interfere with or damage the service infrastructure
• Use the App in a way that violates applicable laws or regulations
• Create multiple accounts in order to abuse the shared AI quotas

7. Service Availability

The App's basic features (reading and searching memories) are available offline as well. Features that require an internet connection (AI processing, cloud synchronization) depend on the availability of third-party services (Google, Apple, Cloudflare).

The Provider does not guarantee continuous availability of the service. The Provider reserves the right to modify, suspend or discontinue features with reasonable notice.

8. Limitation of Liability

The App is provided "as is". To the maximum extent permitted by applicable law, the Provider is not liable for:

• Data loss resulting from problems with Google Drive, CloudKit, user errors or device malfunctions
• Inaccuracies in AI-generated results (titles, summaries, extracted entities, query responses)
• Service interruptions caused by Google, Apple or Cloudflare
• Indirect damages, loss of profit or consequential damages

We recommend that you do not use the App as the sole archive of critical information.

9. Indemnification

You agree to hold the Provider harmless from any claim, damage or expense arising from your use of the App in violation of these Terms or applicable laws.

10. Changes to the Terms

The Provider reserves the right to update these Terms. In the event of material changes, it will give notice through an in-app notice with at least 30 days' advance notice. Continuing to use the App after the notice constitutes acceptance of the new terms.

11. Termination

You may stop using the App at any time. To delete all your data, use the Delete account item in the App's Profile, which erases both the local database and the backup in your personal cloud (Google Drive or CloudKit). You can also:

• revoke the App's access to your Google account at myaccount.google.com/permissions
• revoke access to Sign in with Apple from iOS Settings → Apple ID → Sign in with Apple → Memura → Stop using Apple ID

The Provider reserves the right to suspend or terminate access to the service in the event of a serious breach of these Terms.

12. Governing Law

These Terms are governed by Italian law. For any dispute relating to the App, the Court of Naples has jurisdiction, save for any mandatory consumer-protection provision of law to the contrary.

13. Contact

For questions, reports or requests relating to these Terms:

legal@memuraapp.it